**Please Note: Exceptions May Apply**
When events are postponed or rescheduled, unless otherwise state, event tickets are still valid for entry for rescheduled date.
If unable to attend new event date and refunds have been approved by artist, team, venue, or promoter, please reply back to the postponed/rescheduled email announcement with refund request.
Please note – the refund request must be received absolutely no later than closing time (5:00 PM Mon-Fri, 1:00 PM on Saturdays MT) on the business day prior to the new event date. *Some exceptions apply
If refunds are available, to receive a refund for a postponed/rescheduled event, for printed tickets please mail the tickets back to Altitude Tickets with a brief note requesting a refund, at the following address:
Attn: Customer Service
1000 Chopper Circle
Denver, CO 80204
Once Altitude Tickets has received the physical tickets with the refund request, please allow up posted business days, depending on how the refund has processed, for refund to post/arrive.
Please note: Due to Altitude Tickets transition over to a new ticketing system, tickets purchased for select events prior to August 1, 2019 will be processed via check to the mailing address on account. Please make sure your account is up to date in Account Manager to receive refund in a timely manner.
Can you refund a different card?
Unfortunately, in all cases when requesting a refund for a cancelled or postponed event Altitude Tickets cannot refund an alternate credit card.
If the card number has changed, so long as the new card is associated to the same bank/credit card company, Altitude Tickets will be able to process the refund. The bank/credit card company will transfer that refund to your current credit card.
If the bank/credit card company is different or account closed, Altitude Tickets are able to issue a refund check, to be mailed to your billing address of the purchasing credit card.
Exceptions for Postponed Events Refunds:
- Purchased resale tickets (non-refundable)
- Purchased tickets after the rescheduled date was announced
- Otherwise, stated by artist, team, venue, or promoter