Some events include digital or physical copies of the artist's album with purchase of your ticket. Unfortunately, Altitude Tickets does not fulfill these requests and cannot give an exact time frame for when you will receive the album information. Make sure to view the "Album Bundle" information on the event page for specific details about album release date and other offer restrictions. After purchase and depending on restrictions emails generally go out weekly / bi-weekly so please make sure to also periodically check your spam folders leading up to the event.
If you have not received your album information a week prior to the event date please contact Altitude Tickets Customer Service and we will forward your email to the tour on your behalf.